SnowM Incorporated, operating as Stratosfy. (“Stratosfy”, “we”, “us”, or “our”) is focused on making the Stratosfy service the safest and best possible experience for you and your end-users (“you”, “your”). We have great respect for people’s personal privacy, and we consider this a matter of great importance. In order to provide you with a useful service when you are purchasing our products or using our services; we need some data from you in order to do so; otherwise, we cannot provide you with a useful product and service. Our commitment to you is that we will use our best efforts to ensure any information submitted to, or gathered by us; remains private, and is only used for the purposes set forth in this policy. This page states the Stratosfy Privacy Policy (herein the “Policy”) and sets forth the collection, use, and disclosure practices that apply to the Stratosfy Website, Stratosfy Software, Stratosfy Services, and Stratosfy Products (herein “Services”). The Policy also incorporates by reference the Stratosfy Terms of Service for the Stratosfy Experience, which apply to this Policy. By purchasing or using the Experience; you explicitly accept, without limitation or qualification; the collection, use, and disclosure of personal information provided by you in the manner described in this Policy. Please read the Policy carefully as it affects your rights and liabilities. If you disagree with the way we collect and process personal information, please do not use the Stratosfy Experience.
Information We Gather As part of the standard operation of the Site, we may collect information from your computer or device; including but not limited to your browser type, device type, operating system, IP address, and the domain name from which you accessed the Site. Additionally, we may collect behavioral information about your use of the Site; this includes but is not limited to; the date and time you visit the Site, actions taken while accessing the information on the Site, which areas or pages of the Site you visit or view, the amount of time you spend viewing the Site, the number of times you return to the Site, and other such analytics data. We may also collect similar data regarding your usage of our Services. We also may acquire personal information from third parties who provide it to us.
Information Obtained Through Other Sources Due to the nature of our Services, information about you may be collected by a Stratosfy customer or other affiliated third parties; and this information may be stored, transmitted, processed, or otherwise put into some form of use; using some or all elements of Stratosfy’s Services or resources (such as servers and databases, etc.). The collection and usage of such information occur outside the control of Stratosfy, and therefore we are not responsible for any privacy issues caused by a Stratosfy customer or otherwise affiliated third party. The third-party in question is responsible for upholding and enforcing their own Privacy Policies, License Agreements, and Terms of Service. Please review our Terms of Use for more information.
Personal Information We use Personal Information for only the following purposes: (1) to operate the Services, (2) account verification, (3) to fulfill product and services requests, (4) to improve and optimize the Services, (5) to personalize your experience, (6) responding to inquiries or providing support, (7) to provide software updates and product announcements, (8) to better understand your needs and interests, and (9) to provide you with further personalized information and offers from us that we believe you may find useful or interesting, based on your behavioral and declarative data, such as targeted advertising or promotional campaigns in Stratosfy and third-party channels (which is known as profiling).
Non-Personally Identifiable Information We may use Non-Personally Identifiable Information for the following purposes: (1) to analyze trends and usage of resources through aggregated data, (2) to improve the features and functionality of our Services, (3) to better understand your needs and interests, and (4) to better understand the needs and interests of End-Users. We may also share Non-Personally Identifiable Information from End-Users with our Stratosfy Account Holders, to allow them to provide more value to end-users, or to provide more insight into end-users. In this context, any information shared with Account Holders; will not contain or be linked to your Personal Information; unless you have given us your explicit consent or the end-user has given us their explicit consent. For example, a Stratosfy Account Holder may want to better understand how to create a compelling and non-intrusive experience for end-users, and Stratosfy may provide aggregated information to show examples of practices that worked well, and practices that did not work well.
Cookies and Other Technologies A cookie is a small text file that may be stored on the hard drive of your computer or device when you access the Site. We may use cookies and/or other storage on your device to help us collect, maintain, and use this information, for the following purposes: (1) personalize your experience and provide you with customized content, (2) monitor Site and Account usage to better understand how you interact with our Services, (3) remember you when you return to the Site, and (4) conduct research to improve our content and services. You may refuse to accept cookies, but by doing so you may not be able to use certain features on the Site or take full advantage of all of our offerings. All web browsers offer you some form of ability to manage your cookie preferences. We also use web beacons (invisible images often referred to as pixel tags or clear GIFs) on our sites in order to recognize users, assess traffic patterns, identify preferred content, and measure site engagement. We also include web beacons in our e-mail messages, including newsletters, in order to count how many e-mail messages have been opened. We may also use a third-party analytics partner, who may employ some form of software technology to help us better manage content on our Site; by informing us about what content is effective. The information gathered by third-party analytics software is not tied to Personally Identifiable Information; however, the use of cookies and other technologies by our partners and service providers is not covered by our privacy statement. We do not have access or control over these third-party cookies and technologies. Our Site also includes social media features, such as the Facebook “Like” button and Twitter “Tweet” button. These features may collect your IP address and page visits and may set a cookie to enable their feature to function properly. Social media features are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing it.
Information Retention We will retain your information for as long as your Account is active, or as is needed to provide you with our Services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Additionally, we will delete the information after it is no longer useful for providing our Services.
Children’s Information The Site and our Services are not directed to children under the age of 13, nor do we knowingly collect any personal information from them.